Spa Etiquette,Cancellation & Gift Voucher Policies

Spa Etiquette, Cancellation & Voucher Policies

We have anticipated the following questions you might have about our spas.

Who can spa?

Everyone can enjoy our spas but we request that an adult accompany any children at all times.

How early should I arrive for my spa treatments?

For your very first time 15 minutes, so we can help you become accustomed to the spa layout and assist you in filling out any relevant forms. On any subsequent visits we recommend 10 minutes prior to your appointment so you can enjoy a herbal tea and start unwinding.

What should I wear?

Comfortable clothes or we recommend your robe from your room if staying in any of the Resorts. Robes and undergarments are provided by the spa. Please be reassured our Therapists are trained to drape towels discreetly over areas of your body to protect your privacy at all times.

What do I bring?

Just yourself. Please do not bring any jewellery or valuables with you to the spa, as we take no responsibility for their loss or damage.

What do I need to tell you about me?

Prior to your treatment you will be required to complete a simple questionnaire to assist us in providing the best possible experience in relation to any ailments, allergies or areas of discomfort you may have. Please discuss your concerns with your Therapist.

Our Cancellation Policy:

Late cancellations and no-shows impact on us significantly. The time for your treatments is reserved especially for you. To confirm this time we require your credit card or gift voucher details. We understand sometimes you may need to change your appointment and we kindly ask 48 hours notice be given.

Our time, like yours, is valuable and booking an appointment and providing your credit card or gift voucher details is an acknowledgement of the following terms:

  • Failure to show will result in a full charge being made for your appointment.
  • Cancelling an appointment less than 48 hours in advance will result in a full charge unless we can fill part or all of the appointment from our wait-list.
  • Cancelling an appointment outside the 48 hours notice, as explained above, will result in a 100% fee being charged and/or the gift voucher been fully redeemed.
  • All phone calls for cancelling or changing appointments must be received during normal work hours Monday to Friday 9 am to 5 pm.
  • If you arrive late for your appointment and your treatment has to be cut down the full price will be charged for the time and treatments originally booked.

Gift Voucher Policy

Cancellations require 48 hours notice.

Specials are only valid for 3 months from date of purchase.

Gift cards can be redeemed towards any any full-priced treatments listed on our pricelist.

They may not be used for specials, sales, promotions, Sunday's or public holiday's.

To enjoy your escape experience you must bring your Gift Voucher with you and present it prior to your pampering.